Payment Policy

Payment Policy

Thank you for choosing iCase, an e-commerce platform operated by Kosmiq Global LLC. This Payment Policy provides important information regarding the payment process and the role of our trusted payment integration partner, DPO.

Secure Online Payments:
iCase is committed to providing a safe and secure online shopping experience. To ensure the utmost security for our customers, we have partnered with DPO, a leading payment integration service provider. DPO employs advanced encryption technology and adheres to strict security standards to protect your payment information.

Accepted Payment Methods:

iCase accepts a variety of payment methods to cater to our diverse customer base. You can make payments using the following methods:

a. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard and American Express. Simply enter your card details during the checkout process, and your payment will be securely processed through DPO.

b. Other Payment Options: In addition to cards, iCase may offer alternative payment methods, such as  cash on delivery.The availability of these options will be displayed during the checkout process.

Currency and Pricing:

iCase operates in Dubai, and therefore, our website displays prices in AED currency only.

Payment Authorization:

When you place an order on iCase, the payment amount will be authorized on your selected payment method. This authorization ensures that the funds are available for the purchase. However, the actual payment will be processed only when the order is confirmed and ready for shipment.

Payment Confirmation:

Once your payment is successfully processed, you will receive a confirmation email from iCase, acknowledging the completion of your transaction. This email will serve as proof of your payment and will include an order summary for your reference.

Payment Disputes and Refunds:

iCase strives to provide a seamless shopping experience, and we understand that issues may occasionally arise. If you encounter any payment-related problems, such as unauthorized charges or discrepancies, please contact our customer support team immediately. We will investigate the issue and work towards a satisfactory resolution.

For refund requests due to order cancellation, product returns, or any other valid reason, please refer to our dedicated Returns and Refunds policy page for more information.

Privacy and Data Protection:

iCase respects your privacy and is committed to protecting your personal information. We adhere to strict data protection regulations and maintain robust security measures to safeguard your payment details. Please refer to our Privacy Policy for more information on how we handle and protect your data.

Payment Integration Partner – DPO:

iCase has partnered with DPO, a trusted and reliable payment integration service provider. DPO specializes in secure online payment processing and ensures that your payment information is handled securely and confidentially.

At iCase, we strive to provide a seamless and secure payment process, thanks to our partnership with DPO. Should you have any further questions or concerns regarding our payment policy, please do not hesitate to contact our customer support team, who will be more than happy to assist you.

Kosmiq Global LLC