Delivery Policy

Delivery Policy:

This Delivery Policy outlines important information regarding the delivery process and procedures used by iCase Store (“we,” “us,” or “our”), as well as the role of our trusted delivery partner, Shorage.

Delivery Partner – Shorage:

iCase has partnered with Shorage, a renowned logistics company known for its reliable and timely delivery services. Shorage operates in numerous locations in UAE and has a proven track record of delivering packages safely and efficiently. By collaborating with Shorage, we aim to ensure that your orders are handled with care and delivered to your doorstep promptly.

Delivery Areas:

We offer delivery services to a wide range of locations, including only domestic destinations. Our delivery coverage includes most cities, towns, and rural areas across the UAE. However, please note that there may be certain remote regions where delivery services may be limited. You can check the availability of our delivery services for your specific location during the checkout process.

Order Processing and Shipment:

Once you have successfully placed an order on iCase Store, our team will begin processing it within the specified timeframe. The processing time typically ranges from 2 to 3 business days, during which we verify the availability of the products, conduct quality checks, and prepare your order for shipment.

Estimated Delivery Time:

The estimated delivery time depends on various factors, including the destination and shipping method. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, such as natural disasters or public holidays, may cause slight delays. However, rest assured that we will make every effort to ensure that your package reaches you as soon as possible.

Delivery Charges:

We offer competitive shipping rates based on the weight, dimensions, and destination of your package. There is free delivery for purchases at or above 150 AED. However, delivery rate is set at 14 AED for purchases below 150 AED. The delivery charges will be displayed during the checkout process, allowing you to review and confirm the cost before completing your purchase. Please note that any applicable taxes will be the responsibility of the recipient and may vary depending on the regulations.

Delivery Issues and Support:

While we strive to ensure a smooth delivery experience, unforeseen circumstances or issues may occasionally arise. If you encounter any problems with your delivery, such as a delayed shipment, damaged package, or incorrect item, please reach out to our customer support team immediately. We will investigate the issue and work towards a satisfactory resolution to ensure your utmost satisfaction.

Returns and Exchanges:

For information regarding our return and exchange policy, please refer to our dedicated Returns Policy page on our website. We strive to provide fair and flexible options for returns or exchanges, subject to certain terms and conditions.

At iCase Store, we value your trust and strive to exceed your expectations when it comes to delivery services. By partnering with Shorage, we aim to ensure the safe and timely arrival of your orders. Should you have any further questions or concerns regarding our delivery policy, please do not hesitate to contact our customer care at 0556894945, who will be more than happy to assist you.

Thank you for choosing iCase Store for all your e-commerce needs!